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Payment Policies

Billing, refunds, and payment information

Last updated: March 1, 2026

Current Pricing

TallyBoxHQ is currently in early access and all core features are available at no charge. When premium tiers are introduced, we will provide at least 90 days' advance notice before any charges apply.

Future Payment Structure

When paid plans become available, the following terms will apply:

Accepted Payment Methods

We will accept major credit and debit cards (Visa, Mastercard, American Express) processed securely through our payment partner. We do not store your full card details on our servers.

Billing Cycle

Subscriptions will be billed on a monthly or annual basis, depending on the plan selected. Annual plans offer a discounted rate. Your billing cycle begins on the date of your first payment.

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will receive a reminder email before automatic renewal.

Refund Policy

We aim to ensure your satisfaction with TallyBoxHQ. Our refund policy is as follows:

  • Monthly plans: You may request a full refund within 7 days of your initial subscription. After 7 days, refunds are provided on a pro-rata basis at our discretion.
  • Annual plans: You may request a full refund within 14 days of purchase. After 14 days, we may offer a pro-rata refund for the remaining unused months.
  • Cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period; no partial refunds are issued for early cancellation after the refund window.

Price Changes

We reserve the right to adjust our pricing. If we change prices:

  • We will provide at least 90 days' advance notice via email.
  • The new price will take effect at your next billing cycle after the notice period.
  • If you do not agree with the new pricing, you may cancel before it takes effect.
  • Existing annual subscriptions will be honoured at the original price until renewal.

Free Tier

The free tier of TallyBoxHQ will continue to be available, providing core financial tracking features at no cost. Free tier users will always have access to:

  • Multi-currency account tracking
  • Dashboard with Peace of Mind Score
  • Basic income and expense management
  • Household sharing (subject to limits)

Taxes

Prices displayed are exclusive of applicable taxes unless stated otherwise. Depending on your location, additional VAT, sales tax, or other local taxes may apply and will be shown at checkout.

Disputes

If you believe you have been incorrectly charged, please contact us within 60 days at support.tallyboxhq@3shtech.com. We will investigate and resolve payment disputes promptly.